U-Report is a tool for young people's participation, designed to address issues that they care about.
Once a U-Reporter has followed @UReportIRL on Twitter or liked on Facebook, polls and alerts are sent via Direct Message and real-time responses are collected and mapped on this site. Results and ideas are shared back with the community. Issues polled include health, education, gender, inequality and anything else people want to discuss.
Individual messages are confidential but collected data is transparent.
Information received can be grouped by age, gender and place in real time and is used to connect young people with their leaders, educators and society in general. It draws attention to urgent issues through the information on the site to communicate to people what is wanted or needed.
Registration is voluntary and U-Reporters. There are 52 national U-Report programmes in addition to the global project which amounts to nearly 5 million U-Reporters and there are new people joining everyday.
U-Report relies on volunteer community members serving as U-Reporters to provide information on issues in their communities to create change. In return U-Reporters will receive important information and alerts around your issues. Together we create change.
How it works
U-Report Ireland is an "OPT-IN" system in that users ask to join, therefore, taking the first step in engaging with U-Report. U-Report will never send information to anyone who has not asked to enter the system.
There are two ways to join: through Facebook or Twitter.
Through Facebook, users search for @UReportIRL and ‘Like’ the account, then message "Join"
Through Twitter, users search for @UReportIRL and ‘Follow’ the account, then message "Join"
Following this a registration flow will start. Answer three questions , Your age, gender and county.
Users are now registered as
‘UReporters’. Their data is stored and protected by RapidPro.
Does it cost
If you register via Twitter or Facebook, it is a free service. If you register via SMS - depending on your phone contract, the cost of a standard SMS may apply. U-Report is registered on the Virgin Mobile network.
Information needed to register
Users are asked to submit information on their age, gender and location. This information is displayed in aggregate terms on the website homepage. It enables U-Reporters to learn more about the other users and provides a deeper, statistical analysis of the results. The priority is to ensure the anonymity of the U-Reporter – no personal information is required to register or participate. Individual U-Reporters are not identifiable.
In accordance with best practice set by U-Report
globally, participants must be aged 13 years or over. If you are under 16, you are required by Irish Law to get your parents permission to sign up to U-Report.
Where is the information
The information provided is stored in RapidPro
and only selected staff in UNICEF and RapidPro are able to access it. The final poll results are displayed on the
homepage of ureport.ie and are available for all users and the broader public
to view. No individual responses to the polls are
displayed without prior consent from the U-Reporter.
Messages sent outside the question
Yes, but this is not recommended. U-Report is a messaging system but it is
not designed for two-way communication or providing direct support services for
young people. If U-Report receives unsolicited messages
denoting risk in the physical and / or mental health of individual users, these
will be handled according to UNICEF Ireland’s Child Protection Policy &
U-Report will direct users to relevant supports and services via the ureport.ie website. Importantly, U-Report cannot be responsible for the information received through the platform, which was not been requested by the system.
The questions come from
The questions have been devised based on
extensive consultations with young people on issues that affect their lives.
Ultimately the platform will be handed over to a U-Report Youth Committee
consisting of representatives from a range of U-Report partners. The Committee
will determine the broader advocacy strategy behind the platform and select the
relevant surveys to support that and mobilise users.
When will I get messages
There are no set times for sending messages. The first message you send (to JOIN and authorise messaging) is at any time you like. The registration flow is automatically activated and questions flows are initiated at times when U-Reporters are most likely to respond.
How to contact us
You can contact us @UReportIRL Twitter account or call us on +353 18783000. UNICEF Ireland is located at 33 Lower Ormond Quay, Dublin 1.
How to quit U-ReportThere are 2 ways out of the system. If you communicate with U-Report via Twitter, simply stop following the account. If your channel of communication is SMS, you must send an SMS to 089 6000125 with the word "QUIT". You will no longer receive any communication from RapidPro and the information you’ve provided will be removed from the system.
We undertake not to collect your personal identifiable data (first name, last name, address ...).
The information collected will be stored on computer. The IT support is hosted in Brazil at our provider Ilhasoft, which has successfully responded to the international security test "OWASP Top 10 Security Threats."
Since U-Report is anonymous and the database is unable to identify you , all your requests for rectification, modification or deletion of your data will have to go through your registration channel (Facebook Messenger or Twitter) by sending the word PROFILE in private message.
Any suspicious behaviour through U-Report messaging, on Facebook Messenger and Twitter, with the intentional aim of distorting poll results, can be sanctioned by a report or exclusion from the database.
- Speak out on what's happening in your community
- Use U-Report results and information to update and increase citizen's awareness
- Participate in nationwide campaigns to help improve your country
- Share what's happening around Ireland with other U-Reporters