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What is U-Report


U-Report is a tool for young people's participation, designed to address issues that they care about. U-Report relies on volunteer community members serving as U-Reporters to provide information on issues in their communities.

Once a U-Reporter has joined via Facebook or Twitter, polls and alerts are sent via Direct Message and real-time responses are collected and mapped on this site. Results and ideas are shared back with the community via this website. Issues polled include health, education, gender, inequality and anything else people want to discuss.
Individual messages are confidential but collected data is shared online.
Information received is grouped by age, gender and place in real time and is used to draw attention to young people’s issues so that their leaders, educators and society in general include them in their decision making.

There are 52 national U-Report programmes in addition to the global project which amounts to nearly 7 million U-Reporters and there are new people joining every day.

How it works

U-Report Ireland is an "OPT-IN" system in that users ask to join, therefore, taking the first step in engaging with U-Report. U-Report will never send information to anyone who has not asked to enter the system.

There are two ways to join: through Facebook or Twitter.

·        Through Facebook, users search for @UReportIRL and ‘Like’ the account, then message "Join"

·        Through Twitter, users search for @UReportIRL and ‘Follow’ the account, then message "Join"

A registration flow will start.  Answer three questions: age, gender and county.

Users are now registered as ‘UReporters’. Their data is stored and protected by RapidPro.

Does it cost

If you register via Twitter or Facebook, it is a free service. If you register via SMS - depending on your phone contract, the cost of a standard SMS may apply. U-Report is registered on the Virgin Mobile network.

Information needed to register

Users are asked to submit information on their age, gender and location. This information is displayed in aggregate terms on the website homepage. It enables U-Reporters to learn more about the other users and provides a deeper, statistical analysis of the results. The priority is to ensure the anonymity of the U-Reporter – no personal information is required to register or participate. Individual U-Reporters are not identifiable.

Minimum Age

In accordance with best practice set by U-Report globally, participants must be aged 13 years or over. If you are under 16, you are required by Irish Law to get your parent’s permission to sign up to U-Report.

Where is the information kept and who sees it? 

The information provided is stored in RapidPro and only selected staff in UNICEF and RapidPro are able to access it.  The final poll results are displayed on the homepage of ureport.ie and are available for all users and the broader public to view. No individual responses to the polls are displayed without prior consent from the U-Reporter.

Can I send messages?

Yes we can receive your messages, but this is not recommended. U-Report is a messaging system but it is not designed for two-way communication or providing direct support services for young people. If U-Report receives unsolicited messages denoting risk in the physical and / or mental health of individual users, these will be handled according to UNICEF Ireland’s Child Protection Policy & Procedures.

U-Report will direct users to relevant supports and services via the ureport.ie website. Importantly, U-Report cannot be responsible for the information received through the platform, which was not been requested by the system.  

Who writes the questions?

The questions have been devised based on extensive consultations with young people on issues that affect their lives. Ultimately the platform will be handed over to a U-Report Youth Committee consisting of representatives from a range of U-Report partners. The Committee will determine the broader advocacy strategy behind the platform and select the relevant surveys to support that and mobilise users.

When will I get messages?

There are no set times for sending messages. The first message you send (to JOIN and authorise messaging) is at any time you like. The registration flow is automatically activated, and questions flows are initiated at times when U-Reporters are most likely to respond.  

Can I contact you?

You can contact us @UReportIRL Twitter account or call us on +353 18783000. UNICEF Ireland is located at 33 Lower Ormond Quay, Dublin 1.

How do I quit U-report

There are 2 ways out of the system. If you communicate with U-Report via Facebook or Twitter, simply stop following the account. If your channel of communication is SMS, you must send an SMS to 089 6000125 with the word "QUIT". You will no longer receive any communication from RapidPro and the information you’ve provided will be removed from the system.

Legal Notice

Anonymous and free, U-Report uses information that it collects by Facebook Messenger or Twitter only from its members to allow the analysis of the polls it proposes and to ensure the management of the members. The privacy policy of the data collected is governed by the policies of Facebook and Twitter. 

We undertake not to collect your personal identifiable data (first name, last name, address). 

The information collected will be stored on computer. The IT support is hosted in Brazil at our provider Ilhasoft, which has successfully responded to the international security test "OWASP Top 10 Security Threats."

Since U-Report is anonymous and the database is unable to identify you , all your requests for rectification, modification or deletion of your data will have to go through your registration channel (Facebook Messenger or Twitter) by sending the word PROFILE in private message.

Any suspicious behaviour through U-Report messaging, on Facebook Messenger and Twitter, with the intentional aim of distorting poll results, can be sanctioned by a report or exclusion from the database.

Legal Notice - youth friendly language

What you agree to when you use this website:

Everything that you can find on this website is subject to the following:

Everything that appears on this website can be changed by UNICEF without telling you so. This is to make sure that this website does not present violent articles or things that may offend you or other readers. Please make sure that you read this page every once in a while, to see if we have changed or updated anything about the rules of using this website. If you do not like any of the rules, please don’t use this website. We feel very strongly about our rules and it is important that you agree to them if you want to read or use the website.

About what is in this website

This website (U-Report) receives content from our members (U-Reporters), UNICEF and other websites such as the U-Report websites, and other partner organisations. All the UNICEF-created content is subject to UNICEF’s Terms of Use.

What you read on this website isn’t usually written by UNICEF staff, so the views and opinions voiced on this website are not necessarily the same as those of UNICEF itself.

We’re trusting you as an author to make sure that everything you write about is accurate, and we can’t be held accountable for mistakes that you make.

Everything on this website is for you and your peers, not for commercial use.

Maps and Countries:

The maps and country information that you will find here have been given to UNICEF by authors of this website, so we did not make them and thus we do not necessarily agree with the legal status of any place shown on a map or the boundaries and the data alongside a given country is based on opinion only.

Comments and Posts:

Posting is great, but we want to make sure you do it respectfully. Please remember that everything you post is public.

You are given the option to post your opinion and send messages on this website, but please make sure that you are always posting things that you would not mind people posting on your contributions to the stories section or the chat section.

If you post things that are not nice, such as personal attacks, harsh language or just things that are mean, whether in a chat or in a story or comment we have the right to delete them immediately and remove you from the U-Report project.

We are here to help you, so if you submit something with grammar or spelling problems, we reserve the right to edit those things for you. If you want to keep something private, please do not send it to us for publication. Everything that you send to us, we can publish or send to other people.

Attribution policy:

Please do not post comments on this website that you did not write as you are responsible to only post things that you have written. If you decide to use someone else’s work, make sure that you have all of the proper permission to post it.

Unless we say otherwise, everything on this website is licensed under a Creative Commons Attribution-Noncommercial-NoDerivatives 3.0 Unported license.  If you’re wondering what that is, click the blue link: Creative Commons! 

You can reproduce the work from a digital file to a print file, as long as you do so in a manner that is consistent with the terms of that license. If you still have questions, please feel free to visit the Creative Commons FAQ page, where you will find more information.

Copyright Rules:  You can republish images and other multimedia (like videos or audio) that we have used on the website as long as you do it in a way that is allowed by the license of the particular item that you are publishing. If there is a copyright on the image or multimedia that you want to republish, you need to get permission and consent to publish it.

Anonymous policy:

In some countries (or in certain circumstances) many of you have requested to remain anonymous (nameless) in your responses or submissions. That’s fine with us! If you feel like sharing your name or other information would put you in danger or just don’t want to share if for any other reason, please don’t include it at registration as everything you publish is attached to that name. 

Please make sure to respect it and not abuse your position of an anonymous U-Reporter. Always write as if your name is attached to it.

Hey! Also please remember that these terms of use (like all the other ones) are subject to change, so please make sure you are checking up on this page!


Terms of Use

This website and its content are provided to you “as is” subject to the following disclaimers and comments policies. These comments may be updated by us at our discretion and without notice to you. If you do not agree to these terms, please do not use this website. Please check the Terms periodically for changes. Your continued use of this website following the posting of any changes to these Terms constitutes an acceptance of these terms on your part.

Content Disclaimer

U-Report contains content from adolescents and young people from across the world that want to contribute to social change, children’s right and engage their peers in issues that affect their lives.

The views reflected in content or links on the U-Report website are not necessarily those of UNICEF and partners.  U-Report expressly disclaims all warranties, expressed or implied, as to the accuracy of any the content provided, or as to the authenticity of the information for any purpose.

The findings, interpretations and conclusions expressed herein are those of the contributors and do not necessarily reflect the views of U-Report, UNICEF, its partners and other reputable sources or entities they represent.

Neither U-Report nor the contributors of this website are reviewing information on this website or the accuracy or reliability of any information, data, opinions, advice or statements meant within this website.

U-Report does not endorse the content, opinions or any products they may offer.  This platform is offered to stimulate discussion and thinking on topics related to youth, participation, community development issues and civic engagement.

All of the content on this website is intended for personal, non-commercial use of users.

Notes on the Country

Maps or country data on this website do not reflect a position by UNICEF on the legal status of any country or territory or the delimitation of any frontiers.

Comments and Posts

Contributors agree to use the comments and posts option to send messages and materials that are proper and related to the post. We retain the right to remove any comment we determine to be, at our sole discretion, unacceptable[1].  These include personal attacks, profanity, racism, cyber-bullying, discrimination and propagating violence of any sort as well as comments that are for any other reasons objectionable.

We also reserve the rights to make necessary edits to grammar and spelling. Contributors agree that all comments are public. Any information received will be considered not to be confidential. This website does not claim ownership of any comments submitted.

Attribution policy

If you contribute comments that do not constitute your original work of authorship, you represent and warrant to this website that you do not infringe on any third party’s copyright or proprietary rights and that you have secured all necessary permission and licenses prior to contributing such content to this website.

Except otherwise noted, content on this website is licensed under a Creative Commons Attribution-Noncommercial-NoDerivatives 3.0 Unported license.

You can reproduce the work from a digital file to a print file, as long as you do so in a manner that is consistent with the terms of that license. If you still have questions, please feel free to visit the Creative Commons FAQ page, where you will find more information.

Please note: You can republish images and multimedia that U-Report have used for the website, as long as you do so in a manner that is consistent with the terms of that license.  You will need to seek out permission and consent if authors of the images and multimedia have different copyright terms.

Anonymous reporting policy

In those countries or circumstances where U-Report story authors write anonymously because of fear of danger, it is critical in order to remain anonymous; U-Report moderators will ensure that we protect the identity and confidentiality of the contributor if they have chosen to remain anonymous upon registration.


See by the numbers how we are engaging youth voices for positive social change.